Suna104 Terms and Conditions — Clear, Simple, and Straightforward

1General Overview

Suna104 (referred to as the "Platform") is an online gaming service operating for users in Bangladesh and other selected regions. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and suna104.

These Terms are written in English to help our users understand them easily. However, in the event of any dispute, the English version shall be considered definitive. By using the suna104 website or app, you agree to these Terms. If you do not agree, please refrain from using the Platform.

Suna104 reserves the right to modify or update these Terms at any time. Continued use of the Platform after any changes indicates your acceptance of the revised Terms.

2Account Register

To open an account on suna104, you must register with accurate and complete information. Each individual is permitted only one account. Attempting to create multiple accounts will result in all accounts being suspended and any deposited funds may be withheld.

• The name, date of birth, and contact details provided at registration must be accurate.
• You are responsible for keeping your account password secure.
• Sharing your account credentials with anyone else is strictly prohibited.
• Any suspected unauthorized login must be reported to us immediately.
• Suna104 may request identity verification documents at any time.

Once registration is complete, you will have access to all games and services on suna104. However, KYC verification may be required to unlock certain features.

3Eligibility & Age Requirements

You must be at least 18 years old to use suna104. Minors are strictly prohibited from accessing this Platform. We may request supporting documents to verify your age at any time.

• Registrants must provide their correct date of birth.
• Registering with a false age is a violation of our terms and may result in legal liability.
• If a user is found to be underage, their account will be closed immediately.
• Ensure that no one else can access the Platform from your device.

4Deposits & Withdrawals

Deposits and withdrawals on suna104 can be made via mobile banking, e-wallets, and bank transfers. All financial transactions are processed through encrypted and secure channels.

• Minimum and maximum deposit limits apply and can be viewed on the profile page.
• Withdrawal requests are typically processed within 1–3 business days.
• Account verification (KYC) must be completed before withdrawals can be made.
• Deposited funds will only be returned to the registered payment method used.
• Suna104 reserves the right to delay or withhold payments in the case of suspicious transactions.
• Market exchange rates apply for any currency conversion.

If you experience any issue with a deposit or withdrawal, contact our support team immediately. Keep the transaction reference number on hand, as it will help resolve the issue faster.

5Bonuses & Promotions

Suna104 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which will be detailed on the relevant offer page.

• The welcome bonus is available to new members only and applies once per account.
• A wagering requirement must be met before any bonus funds can be withdrawn.
• If multiple accounts from the same household or IP address attempt to claim bonuses, all bonuses will be cancelled.
• Bonuses are valid for a limited time and will be automatically cancelled once the expiry period ends.
• Suna104 reserves the right to modify, cancel, or suspend any bonus offer at any time.
• Accounts found to be misusing bonuses may be suspended.

6Gaming Rules

All games on suna104 are conducted fairly and transparently. Every game outcome is determined by a certified Random Number Generator (RNG), which is regularly audited by independent third parties.

• In the event of a game error or technical issue, suna104 reserves the right to void that round.
• If the internet connection drops during a game, the server-side record will be considered final.
• Using any software or bots to operate games is strictly prohibited.
• Collaborating or colluding with other players is strictly prohibited.
• Any dispute regarding a game outcome must be raised with the support team within 24 hours.

For Live Casino games on suna104, the dealer's decision is final. Slots, fish games, bingo, and Sports Betting each have their own game-specific rules, available on the respective pages.

7Responsible Gaming

Suna104 is deeply committed to Responsible Gaming. We want every player to enjoy gaming as a form of entertainment, not as a source of financial or psychological harm.

• You can set your own deposit limits, bet limits, and session time limits.
• If needed, you can activate self-exclusion to temporarily close your account for a set period.
• With the reality check feature enabled, you will receive periodic reminders of your time spent playing.
• If any signs of gaming addiction are observed, our support team is ready to help.

To learn more about Responsible Gaming, visit our Responsible Gaming Page Visit us.

8Account Closure & Suspension

Suna104 may temporarily or permanently suspend an account under the following circumstances:

• If any provision of these Terms and Conditions is violated.
• If registration is found to have been completed using false information.
• If evidence of fraud, hacking, or any other dishonest conduct is found.
• If the account holder is found to be a minor.
• Upon order of a court or regulatory authority.
• If there is suspicion of money laundering or any illegal activity.

You may request to close your account at any time. Any pending withdrawals will be processed before closure; however, bonus balances may be forfeited.

9Privacy & Data Protection

Protecting your personal information is one of suna104's top priorities. We safeguard all data using 256-bit SSL encryption.

• Your personal information will never be sold to third parties.
• Your information is used solely for service improvement and verification purposes.
• We may be required to share information with the relevant authorities to comply with legal obligations.

For more details, visit our Privacy Policy Read more.

10Changes & Updates

Suna104 reserves the right to update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email or posted on the Platform.

Continued use of the platform after updated terms are published will be considered your acceptance of those changes. We recommend checking this page regularly.

If you have any questions or need clarification, contact our support team: [email protected]